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Job Description
Assist customers with all aspects of opening and maintaining personal and commercial accounts. Provides a variety of teller and savings / checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts.
Listen to the customers needs so as to cross-sell the proper product or service. Make appropriate qualified referrals to other departments thru the iStep system.
Provide superior service to customers. Actively model CBOLO's customer service standards. Must work assigned Saturdays and may work at other branches as needed.
Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Consistently demonstrate a "Positive, Can Do" attitude and Legendary Customer Service with every customer by practicing and having a thorough understanding of CBOLO's 14 Standards of Service.
Assess the needs of the customer, explain the different types of accounts available and assist in the selection of the appropriate product / service for all personal and business customers.
Cross-sell bank products and services meet needs of the customer.
Open and update personal and business accounts by following proper bank procedures and CIP Policy. Gather the required information and documents for opening and maintaining personal / business accounts and related products.
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager and other team members to make every effort to reach targeted goals.
Make qualified referrals thru iStep to other departments.
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of the customer.
Participate in sales program to generate new customers and maintain up to date customer assessment records to assist in follow up calls.
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
Accurately count, receive and disburse cash.
Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank guidelines.
Maintain a neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and / or disposed of properly.
Arrange daily work plans to handle customer flow, proper processing requirements, bank recordkeeping requirements and up to date monthly follow up.
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas ( Bank Secrecy Act, Regulations CC, E, DD, P, etc.
evidenced by appropriate application of these regulations in day-to-day operations.
Acquire and maintain a thorough understanding of security procedures; practice established procedures and understand role in case of a robbery and know proper post-robbery procedures.
Ability to work quickly and accurately, analyze information and make decisions.
Attend all required training.
Assist others in the department / facility as needed and / or directed. May be assigned teller responsibilities. May be assigned safe deposit box responsibilities.
May be assigned work or training at other locations. May be assigned other responsibilities or duties as distributed by supervisor.
Must work assigned Saturdays and may work at other branches as needed.
Requirements
High School diploma or equivalent
Ability to read, write, and speak English
Effective oral and written communication skills
Strong customer relation skills and ability to communicate effectively and work well with supervisor, co-workers and customers in a cooperative, positive manner
Care about People" attitude
Typing skills, 50WPM minimum
Product knowledge
Letter formatting skills
Computer experience
Attention to detail
Must posses good judgment skills and punctual attendance
Ability to operate office equipment
One year of previous banking experience is required
PHYSICAL AND SENSORY DEMANDS :
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
Occasionally required to stoop, kneel, or crouch
Frequently lift and / or move up to 20 pounds. Specific vision abilities include close vision.
WORKING CONDITIONS :
Work is normally performed in a typical interior / office work environment. The individual experiences little discomfort from noise, dust or other factors.
Exposed to potentially hazardous condition, robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.
Last updated : 2024-05-01
Full Time
Lending & Credit
$31k-38k (estimate)
05/02/2024
07/31/2024
centralbankonline.com
ANKENY, IA
25 - 50
1877
KEVIN KELLY
$5M - $10M
Lending & Credit
Chartered in 1877, Central Bank has a solid history of providing customers with financial solutions and a strong commitment to serving their communities. Central Bank believes in supporting local organizations and their employees embrace this philosophy by donating their time and talents. From traditional and business banking services to home loans, trust and insurance services, Central Bank is your complete financial resource. Visit centralbankonline.com for more information. Member FDIC.
The job skills required for Customer service representative include Customer Service, Products and Services, Written Communication, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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